Last Updated: January 20, 2026
At Dhraayin (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dhraayin.com and make purchases from our online store.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website.
Privacy Policy
Last Updated: January 20, 2026
At Dhraayin (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dhraayin.com and make purchases from our online store.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website.
1. Information We Collect
1.1 Personal Information You Provide
When you interact with our website, we may collect the following personal information:
Account Registration & Orders:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through our payment gateway)
Customer Support & Communication:
- Information you provide when contacting us via email, phone, or contact forms
- Feedback, reviews, and survey responses
- Wholesale inquiry details
Newsletter Subscription:
- Email address for marketing communications
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information:
Technical Data:
- IP address
- Browser type and version
- Device type and operating system
- Time zone and location data
- Pages visited and time spent on pages
- Referral source and exit pages
Cookies and Tracking Technologies:
- We use cookies, web beacons, and similar technologies to enhance your browsing experience. See Section 7 for details.
1.3 Third-Party Information
We may receive information about you from third-party services we use, such as:
- Payment processors
- Shipping and logistics partners
- Analytics providers
- Social media platforms (if you interact with our social media content)
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Fulfillment:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Handle returns, exchanges, and refunds
Customer Service:
- Respond to your inquiries and support requests
- Provide customer assistance
- Process wholesale and bulk order inquiries
Marketing & Communications:
- Send promotional emails, newsletters, and special offers (with your consent)
- Inform you about new products and updates
- Personalize your shopping experience
Website Improvement:
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Conduct research and analytics
- Detect and prevent fraud or security issues
Legal Compliance:
- Comply with applicable laws and regulations
- Enforce our terms and conditions
- Protect our rights and the rights of others
- Respond to legal requests and prevent harm
3. Legal Basis for Processing (For Users in the EU/EEA)
We process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contract with you (order processing and delivery)
- Consent: Where you have given explicit consent (marketing communications, cookies)
- Legitimate Interests: For fraud prevention, security, and business analytics
- Legal Obligation: To comply with applicable laws and regulations
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:
Service Providers:
- Payment processors (for secure payment transactions)
- Shipping and courier companies (for order delivery)
- Cloud hosting and IT service providers
- Email marketing platforms
- Analytics and advertising partners
Legal Requirements:
- When required by law, court order, or government authority
- To protect our legal rights and prevent fraud
- In connection with a business transfer, merger, or acquisition
With Your Consent:
- Any other disclosure made with your explicit consent
All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment gateways compliant with industry standards
- Regular security assessments and updates
- Restricted access to personal information on a need-to-know basis
- Staff training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Payment Information
We do not store your complete credit card or debit card information on our servers. All payment transactions are processed through secure, PCI-DSS compliant payment gateways. Payment information is encrypted and transmitted directly to our payment processor.
For your safety:
- Never share your payment information via email
- Ensure you see the secure lock icon in your browser when making payments
- Review your bank statements regularly for any unauthorized transactions
7. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you interact with our site.
Types of Cookies We Use:
Necessary Cookies:
- Essential for website functionality
- Enable secure log-ins and shopping cart features
- Cannot be disabled
Functional Cookies:
- Remember your preferences and settings
- Enhance website features
Analytical Cookies:
- Track visitor interactions and website performance
- Help us understand user behavior and improve our site
- Include Google Analytics and similar tools
Advertisement Cookies:
- Deliver personalized ads based on your interests
- Measure advertising campaign effectiveness
Managing Cookies:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies (not recommended)
- Clear cookies when you close your browser
8. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to certain types of processing, such as marketing communications
Data Portability: Request transfer of your data to another service provider
Withdraw Consent: Withdraw consent for marketing communications at any time
Restrict Processing: Request restriction of processing in certain circumstances
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
- Email: dhraayin.care@gmail.com
- Phone: +91 9999160053
We will respond to your request within 30 days. Some requests may require verification of your identity for security purposes.
Unsubscribe from Marketing:
You can opt out of marketing emails at any time by:
- Clicking the “unsubscribe” link in any promotional email
- Contacting us directly at dhraayin.care@gmail.com
- Updating your communication preferences in your account settings
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Typical Retention Periods:
- Order Information: 7 years (for tax and accounting purposes as per Indian law)
- Account Information: Until you request deletion or close your account
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (default Google Analytics setting)
After the retention period expires, we will securely delete or anonymize your information.
10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. International Data Transfers
If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using our website, you consent to the transfer of your information to India and agree that Indian data protection laws will apply.
For users in the EU/EEA, we ensure appropriate safeguards are in place for international data transfers in compliance with GDPR.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top of this policy indicates when it was last revised.
We will notify you of any material changes by:
- Posting a notice on our website
- Sending an email to registered users
- Updating the date at the top of this policy
Your continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Dhraayin
Email: dhraayin.care@gmail.com
Phone: +91 9999160053
For wholesale and bulk orders: Visit our Wholesale page at www.dhraayin.com/wholesale-bulk-orders
15. Consent
By using our website and making purchases from Dhraayin, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection, use, and disclosure of your personal information as described herein.
This Privacy Policy is designed to be transparent and comprehensive. We are committed to protecting your privacy and maintaining your trust as you enjoy our thoughtfully crafted teas.